Careers

Shiva - Nova Scotia Permanent Full Time | Contact Name: Shiva

Resume:

SHIVA KAKKAR Halifax, Nova Scotia (437)388-1384 https://www.linkedin.com/in/shiva-kakkar-ns/ INTRODUCTION I am a fourth-year Bachelor of Commerce, Finance major, and a co-op student at Saint Mary\'s University. I consistently strive to achieve excellence in all my endeavors. I have strong Sales, relationship-building, and problem-solving skills. I am enthusiastic about learning new things related to Real estate inside and out. Pursues opportunities to gain experience and new skills and contribute to group success. HIGHLIGHTED SKILLS Teamwork and Collaboration: Successfully collaborated with colleagues while managing the mortgage book of business for 12 branch locations. Despite challenges like miscommunication with the Stakeholders virtually, the team worked together to ensure a successful fiscal year. Understands the value of cooperation and leverages it to achieve shared goals. Communication: I have recognized the importance of effective communication through previous work experiences. I learned from instances where communication was crucial. In my tenure at various organizations- Scotiabank and President’s Choice Financial, we had many higher management members involved in the Sales flow for an agreement. I ensured we gave clear and concise details regarding the agreement information, fostering a collaborative environment where diverse opinions are valued for better outcomes. Leadership: My strong leadership skills were tested when I handled a demanding customer situation as a Team Leader at President. I calmly resolved the issue, provided constructive feedback to the cashier, and offered guidance for similar future incidents. This experience showcased my leadership, problem-solving abilities, and commitment to customer service excellence. EDUCATION Seneca College Toronto, ON (Mar 2025- Dec 2027 Delivered by University of British Columbia Vancouver, BC Real Estate Appraisal Designation- AACI/CRA Relevant courses-

• Microeconomics AIC 101
• Macroeconomics AIC 102
• Introduction to Appraisal Industry AIC 100
• Foundations of Real Estate Appraisal BUSI 100

Saint Mary\'s University Halifax, NS (Sept 2023- April 2026) Bachelor of Commerce (Finance Majors) Relevant courses-

• Business Finance
• Financial Statement Analysis
• Managerial Accounting
• Operation Management Quantitative Methods 1
• Intro Data Analytics Business
• Marketing Research
• Industrial relations

RELEVANT EXPERIENCE Scotiabank Canada Halifax/Dartmouth Cluster, NS (Mar 2022- Sep 2023) Mortgage and Real Estate Administrator

• Advised over 500+ mortgage clients annually on financial strategies and product mixes, contributing to a 20% growth in

the mortgage portfolio year over year.

• Promoted real estate lending and insurance products, achieving a 120-130% performance on quarterly sales targets and

earning recognition as a top performer within the team.

• Managed and valued real estate portfolios worth $30M+ for clients, supporting investment strategies and asset

management outcomes.

• Facilitated referrals for 50+ clients monthly to banking partners for lending and investment needs, enhancing service

offerings and driving a 25% increase in cross-departmental revenue.

• Managed a diverse client base of 500-600 mortgage clients across 4-10 branches within the Halifax Regional

Municipality (HRM), contributing to regional business growth by achieving a 15% year-over-year increase in client retention. Customer Solutions Advisor (Sept 2023- Present)

• Connected with over 100+ customers daily via telephone, delivering personalized experiences and championing the

Scotiabank brand, resulting in a 95% customer satisfaction score.• Promoted retail banking products in line with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring compliance with operational standards and contributing to a 30% increase in product cross-sales over six months.

• Resolved 90% of customer issues on the first call, effectively troubleshooting and multitasking across multiple system

interfaces in a fast-paced call center environment. President’s Choice Financial Moncton, NB/ Rothesay, NB (Nov 2020– Mar 2022) Senior Payments and Rewards Representative (Team Leader)

• Building relationships with customers and offering them need-based financial products.
• Demonstrating leadership as a product expert among your teammates in your district and creating coaching sessions to

achieve district sales targets.

• Submitting the required credit documentation and performing KYC to prevent anti-money laundering and comply with

the President’s Choice Services Inc., Corporate Privacy Policy and escalate suspicious activities.

• Assisting the Sales Manager in developing, motivating, and coaching the team.

Payments and Rewards Representative, Credit, Banking and Financial Services (Feb 2020- Nov 2020)

• Taking ownership to enhance customer experience, assisting customers by utilizing approved consultative selling

practices and guidelines

• Meeting or exceeding associate contribution/department productivity standards
• Processing customer transactions in the Point-of-Sale system, including sales, returns, exchanges, etc. in accordance

with authorized procedures

• Maintaining current knowledge of merchandise lines, product features, benefits, and availability, and, if applicable,

delivery, installation and/or service options, to respond to customer needs. CERTIFICATE Negotiation Skills Date of Completion- Sept 2024 LinkedIn The Three Pillars of Effective Communication Date of Completion- Mar 2024 Project Management Institute Getting Started with Power BI Date of Completion- Mar 2024 LinkedIn Building Skills to Become a Powerhouse Negotiator Date of Completion- Mar 2024 LinkedIn SIMNET - Level 2 Date of Completion- Mar 2022 McGraw Hill COMMUNITY INVOLVEMENT | MEMBERSHIP Appraisal Institute of Canada Halifax, NS (Dec 2023 - Present) Student Member- working towards AACI designation Dalhousie Real Estate Society Halifax, NS (Sept-2023-Present) Student Member Senate of Canada Ottawa, ON (May 2025) Model Senator Canada Revenue Agency Halifax, NS (Jan 2025 -Present) Community Tax worker Model United Nations Halifax, NS (Jan 2024) Delegate Halifax Hindu Temple Halifax, NS (Aug 2022 - Present) Volunteer Elections Canada Halifax, NS (Nov 2024 - Nov 2024) Student Representative